Refund policy
Last updated: July 23, 2026
Please read this Cancellation Policy carefully before placing an order with Nadan Brothers. By confirming a booking or placing an order, you agree to the terms set out below.
No Cancellation After Confirmation
All orders placed with Nadan Brothers are final upon confirmation. Once your booking is confirmed and payment is received, we begin planning and sourcing ingredients for your order. We are unable to accept cancellations or issue refunds after confirmation.
This applies to all orders including Onam Sadya, Kerala Sadya, individual dish catering, and corporate or event catering packages.
No Refunds
We do not offer refunds on any confirmed orders. All food is freshly prepared on the day of your event using perishable ingredients sourced specifically for your order. As a result, cancelled orders cannot be resold or repurposed.
Partial refunds are not available for reductions in guest count after confirmation.
Date Changes and Rescheduling
If you need to reschedule your event date, please contact us at least 72 hours before the original delivery date. We will do our best to accommodate a new date subject to availability. Rescheduling is not guaranteed and is offered at our sole discretion. No additional charges apply for a one-time reschedule if requested within the above notice period.
Rescheduling requests made less than 72 hours before the delivery date will be treated as a cancellation and are not eligible for a refund or credit.
Changes to Your Order
Minor changes to your order (such as delivery time or delivery address within Bangalore) may be accommodated if requested at least 48 hours before delivery. Please contact us via WhatsApp or email as soon as possible.
Reductions in plate count or dish selection after confirmation are not accepted.
If We Are Unable to Fulfil Your Order
In the unlikely event that Nadan Brothers is unable to fulfil your confirmed order due to circumstances beyond our control (including but not limited to natural disasters, health emergencies, or severe supply disruptions), we will notify you as early as possible and offer you one of the following:
- A reschedule to an alternative date of your choice, subject to availability; or
- A full refund of the amount paid.
This is the only circumstance under which a refund will be issued.
How to Contact Us
For rescheduling requests or order change queries, please contact us before the notice period expires:
WhatsApp / Phone: +91 77608 30959
Email: hello@nadanbrothers.com
Address: No.2359/1/12, Chikkabanavara Railway Station, Chikkabanavara, Bangalore – 560 090, Karnataka, India